FAQ'S

Below are some frequently asked questions regarding our workshop, sales and services we offer at Bike Otago! If your question is not answered in the section below then please feel free to give us a call (03 477 7396), email (sales@bikeotago.co.nz) or pop in to the store and have a chat with our team!

How much do you charge for bike repairs?

It's often very hard to predict the final cost to repair a bike. It depends on if we need to replace parts and how much labour is involved.. Workshop parts are priced fairly and we will talk you through the options to ensure we don't go over your budget. We offer 4 main service packages and a whole range of specific repairs too. Please see the link to our SERVICE MENU.

Do I need to book my bike in advance? 

Yes, this is recommended; especially over the summer months. We are usually booked up about two days in advance in the summer months and a day in advance in the winter months.  Give us a call (03 477 7396) email (workshop@bikeotago.co.nz) or bring it down and we can discuss with you. Once we have inspected your bike we will talk through any options/quotes with you. 

Do you process insurance jobs?

Yes, we are very happy to work with your insurance company to repair or replace your bike. Either refer us to them, or just come in and let us do make you a quote/estimate for the work required.

Can you service electric bikes?

We are happy to repair any electric bikes, although many brands of electric bikes are of non-standard construction making them more time consuming to work on than traditional bicycles. If we are unsure whether we can repair your bike for a reasonable cost we will let you know after your free inspection. In a few cases the specific parts will need to be sent back to the supplier for assessment, this can take 2-3 weeks in total so please be aware of this time frame. 

Can you service suspension forks?

We sure can!  We are able to service most brands, including FOX, Rock Shox and Marzocchi forks and rear shocks. Sometimes we will send to the Fox service centre, in summer they usually have a turnaround time of 1-2 weeks, in winter it is a little less. We try to do as much as we can instore so the time off your bike is minimal! 

Can you do on the spot repairs? 

Occasionally, Yes. Even if we are quiet in the workshop we usually still will need to book your bike in for that day. The only repair we can sometimes do on the spot is a puncture repair. 

What is the turnaround time for bike repairs? 

If your bike is booked in to our workshop generally we will have it done that same day for you! The only case this is not possible is if we have to order in parts for your bike...this can delay the turnaround time to a few days so please be aware of this. 

Do you do second hand bike valuations?

Yes, we do! If you have a bike that you are thinking of selling or need a depreciation value then please come and see us in store. Our mechanics or Sales staff can have a look at your bike and provide advice.

Can you offer a bike clean service?

Here at Bike Otago we offer two types of bike cleaning services. A basic clean for $15 and a detailed clean for $40. In the basic clean we'll brush-and-hose off all the dirt, wipe your seals, and degrease and re-lube your drivetrain. In a detailed clean we  wash your bike thoroughly from top to bottom, soak and degrease your drive chain, and wipe all your seals down. We'll then re-lube your drivetrain.

Can you ship bikes?

Yes we can! We can ship a bike (pre-boxed) to anywhere in the South Island for $40, and the North Island for $60. If you need us to dismantle and box for you we offer this service for $50. 

Can I demo a bike? 

Yes! A selection of our Giant & Liv Full Suspension performance bikes will be available to demo on the trails! Trying a bike before you buy is an excellent way to see what you like/don't like about the bike and we highly encourage you to try them out! To demo a bike we charge $50 for a half day and $80 for a full day. If you end up buying the bike this demo fee will be removed from the final cost of the bike!